Comments on: Linden Lab: This has gone FAR ENOUGH. Fix SL *NOW*. http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/ On the road of Second Life®, there are passengers and there are drivers. Erbo Evans has a Chrysler that's as big as a whale, and it's about to set sail... Sat, 26 Sep 2009 02:19:36 +0000 http://wordpress.com/ hourly 1 By: Have I Reached The Party To Whom I Am Speaking? « Evans Avenue Exit http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-3046 Have I Reached The Party To Whom I Am Speaking? « Evans Avenue Exit Tue, 26 May 2009 18:41:57 +0000 http://evansavenue.wordpress.com/?p=257#comment-3046 [...] in search of a problem.  One wonders why LL is devoting resources to this instead of, you know, fixing the goddamn bugs.  (Not to beat a dead horse or [...] [...] in search of a problem.  One wonders why LL is devoting resources to this instead of, you know, fixing the goddamn bugs.  (Not to beat a dead horse or [...]

]]> By: Seifer Florio http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-3000 Seifer Florio Fri, 23 Jan 2009 14:21:25 +0000 http://evansavenue.wordpress.com/?p=257#comment-3000 Just a FYI to those with paid accounts, you stand the possibility of losing your inventory if you should not be able to pay your account. I have but one credit card and had problems each month with the accounting department pulling the payments even though the card was good and funds were avalable. I lasted 2+yrs as a paid account sent help tickets till I was blue in the face. With all the past track record of 2+yrs of paying I still was deleted for non payment for the last 3month quarter payment. I lost all my inventory for trying to keep a paid account when I could have just had a free one without the stress of credit card payments. Just saying if you don't need it keep a free account and protect your investment it seems LL thinks only their time and efforts are valuable. They don't care, they don't archive your inventory or even have a back up for paid accounts that may run into arrears. Customer service is not the best, so don't waste your time. Just a FYI to those with paid accounts, you stand the possibility of losing your inventory if you should not be able to pay your account. I have but one credit card and had problems each month with the accounting department pulling the payments even though the card was good and funds were avalable. I lasted 2+yrs as a paid account sent help tickets till I was blue in the face. With all the past track record of 2+yrs of paying I still was deleted for non payment for the last 3month quarter payment. I lost all my inventory for trying to keep a paid account when I could have just had a free one without the stress of credit card payments. Just saying if you don’t need it keep a free account and protect your investment it seems LL thinks only their time and efforts are valuable. They don’t care, they don’t archive your inventory or even have a back up for paid accounts that may run into arrears. Customer service is not the best, so don’t waste your time.

]]> By: Triste Bertrand http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2999 Triste Bertrand Thu, 22 Jan 2009 04:19:42 +0000 http://evansavenue.wordpress.com/?p=257#comment-2999 The very reason that I went back to a basic account months ago. It's not worth paying for a service that rarely works properly. The very reason that I went back to a basic account months ago. It’s not worth paying for a service that rarely works properly.

]]> By: BZZZT! WRONG! « Evans Avenue Exit http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2998 BZZZT! WRONG! « Evans Avenue Exit Wed, 21 Jan 2009 06:00:05 +0000 http://evansavenue.wordpress.com/?p=257#comment-2998 [...] Rules of the Road Linden Lab: This has gone FAR ENOUGH. Fix SL *NOW*. [...] [...] Rules of the Road Linden Lab: This has gone FAR ENOUGH. Fix SL *NOW*. [...]

]]> By: JimA http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2997 JimA Tue, 20 Jan 2009 07:48:00 +0000 http://evansavenue.wordpress.com/?p=257#comment-2997 I have to say that I love SL, and have had a lot of fun over the past year that I've been involved. The title of this article is 'Linden Lab: This has gone far enough fix SL *NOW*". I agree. Enough is enough and it's time to get down to it and find long term solutions that work. I respect all of the efforts they have done on getting things to here, however they have to realize that they are accountable to ensuring system stability. I don't think that anyone in SL has any illusions that there will be growing pains and other intermittent issues. Those are acceptable, just like when your power goes out at home every now and again it's acceptable. However when significant service disruptions become routine that is a different situation. If there is one thing that I wish LL would realize is that for a lot of folks this is not a game it's a business. They have serious investments at stake. My concern is for the Sim owners and business operators; knowing that the occasional and casual users will be able to tolerate these issues much differently. Dave, yes there was exponential growth in '08 but quarterly projections and user load should have shown that rise and allowed plans to be put in place, instead of waiting and letting the system fail and then starting to deal with issues. I think most individuals are unhappy that there seems to be no clear plan about what to do. Assessment should have been done, back in Q2/Q3 of 08..Solutions should be in full effect by now; at the very least in the works. Instead we've got a system that has grown, and all those new users get to see it crash, and logins being locked out, while LL assess why.....I get frustrated with that because I know what SL is like when it runs properly. I guess what I'm saying is that if LL want's to continue they will not only have to remodel their networking and database structures, but also their operational mandates as well. Assessments, projections, time-frames, and solutions must all be done more rapidly in order for more users to invest. They must understand that they ARE accountable to delivering service for dollars spent. It is nice to see that LL is being fairly transparent about the issues they are working through. It's just sad this wasn't done more proactively. JimA I have to say that I love SL, and have had a lot of fun over the past year that I’ve been involved. The title of this article is ‘Linden Lab: This has gone far enough fix SL *NOW*”. I agree. Enough is enough and it’s time to get down to it and find long term solutions that work. I respect all of the efforts they have done on getting things to here, however they have to realize that they are accountable to ensuring system stability.
I don’t think that anyone in SL has any illusions that there will be growing pains and other intermittent issues. Those are acceptable, just like when your power goes out at home every now and again it’s acceptable. However when significant service disruptions become routine that is a different situation.
If there is one thing that I wish LL would realize is that for a lot of folks this is not a game it’s a business. They have serious investments at stake. My concern is for the Sim owners and business operators; knowing that the occasional and casual users will be able to tolerate these issues much differently.
Dave, yes there was exponential growth in ‘08 but quarterly projections and user load should have shown that rise and allowed plans to be put in place, instead of waiting and letting the system fail and then starting to deal with issues. I think most individuals are unhappy that there seems to be no clear plan about what to do. Assessment should have been done, back in Q2/Q3 of 08..Solutions should be in full effect by now; at the very least in the works. Instead we’ve got a system that has grown, and all those new users get to see it crash, and logins being locked out, while LL assess why…..I get frustrated with that because I know what SL is like when it runs properly.
I guess what I’m saying is that if LL want’s to continue they will not only have to remodel their networking and database structures, but also their operational mandates as well. Assessments, projections, time-frames, and solutions must all be done more rapidly in order for more users to invest. They must understand that they ARE accountable to delivering service for dollars spent.
It is nice to see that LL is being fairly transparent about the issues they are working through. It’s just sad this wasn’t done more proactively.

JimA

]]> By: Ryker http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2996 Ryker Tue, 20 Jan 2009 05:16:58 +0000 http://evansavenue.wordpress.com/?p=257#comment-2996 Spending $4 a month in SL suggests that you don't own land or create content but all the stuff you see and do and enjoy (that's if u do derive enjoyment from SL) is created and sustained by people who do invest time and money. And our frustration is about the lack of service currently provided by LL that's all. By investing time and money in SL enables a creative outlet, the same as any other creative outlet. You come across as a later day luddite objecting to the 'virtual' nature of this reality. I enjoy SL because it is a creative environment that enables me to interact with and enjoy people and cultures from all over the globe, extending my understanding and viewpoint of all people, I don't have a problem with how anyone chooses to spend their time and money as you seem to. Perhaps you should spend more time in SL, maybe you'll learn some tolerance (?) Oh and BTW it costs me nothing to run my businesses and pay LL tiers in Second Life because I run a positive monthly dollar flow by being creative. Spending $4 a month in SL suggests that you don’t own land or create content but all the stuff you see and do and enjoy (that’s if u do derive enjoyment from SL) is created and sustained by people who do invest time and money. And our frustration is about the lack of service currently provided by LL that’s all. By investing time and money in SL enables a creative outlet, the same as any other creative outlet. You come across as a later day luddite objecting to the ‘virtual’ nature of this reality. I enjoy SL because it is a creative environment that enables me to interact with and enjoy people and cultures from all over the globe, extending my understanding and viewpoint of all people, I don’t have a problem with how anyone chooses to spend their time and money as you seem to. Perhaps you should spend more time in SL, maybe you’ll learn some tolerance (?) Oh and BTW it costs me nothing to run my businesses and pay LL tiers in Second Life because I run a positive monthly dollar flow by being creative.

]]> By: dave http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2995 dave Tue, 20 Jan 2009 04:42:01 +0000 http://evansavenue.wordpress.com/?p=257#comment-2995 Absolutely you have the right to vent your frustrations, just as much right as I have to think it's silly to be that frustrated over missing a virtual party, and even sillier to spend hundreds a month at SL. I spend approximately $4.00 a month and that makes me feel a little broken inside, so I cannot imagine how broken one must feel to spend the equivalent of a mid-grade car payment on this place Absolutely you have the right to vent your frustrations, just as much right as I have to think it’s silly to be that frustrated over missing a virtual party, and even sillier to spend hundreds a month at SL. I spend approximately $4.00 a month and that makes me feel a little broken inside, so I cannot imagine how broken one must feel to spend the equivalent of a mid-grade car payment on this place

]]> By: Ryker http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2994 Ryker Tue, 20 Jan 2009 01:07:59 +0000 http://evansavenue.wordpress.com/?p=257#comment-2994 Gee Dave... the worst comments people leave on these blogs are those like yours... the suck up ones that continue to make excuses for bad business practices when it is so obvious that this is what we are witnessing at LL. We all know SL has seen dramatic growth in 2008... LL have the nerve to crow about it in their own blogs as if this is the greatest news. Well, I guess it is great news for them since their cash flow and profit margins increase dramatically but good business practice suggests that if you can not deliver the service that your current customers pay for then you look at ways of restricting the growth of the business until you can deliver the service to a high standard. Think about a balloon Dave, you keep blowing hot air into it when the rubber (infrastructure) is too thin and that balloon is gonna burst and do you understand what that leaves the millions of people with 1000s of USD in their inventories... NOTHING! Furthermore, if you check LL's cleverly constructed TOS, you also see that you have no recourse for compensation of any kind: LL run a business with out responsibility or accountability to their customers. None of us what to see Second Life fail, particularly if we are invested business people and content creators who run paid accounts and hold Mainland land parcels, but LL needs to slow down, take stock, cease their endless expansion (as if that 19 million user accounts number actually meant something) and fix a currently dysfunctional service/product before they don't have a product to sell. If that happens, I wonder if the suck-ups will still be making excuses? Gee Dave… the worst comments people leave on these blogs are those like yours… the suck up ones that continue to make excuses for bad business practices when it is so obvious that this is what we are witnessing at LL. We all know SL has seen dramatic growth in 2008… LL have the nerve to crow about it in their own blogs as if this is the greatest news. Well, I guess it is great news for them since their cash flow and profit margins increase dramatically but good business practice suggests that if you can not deliver the service that your current customers pay for then you look at ways of restricting the growth of the business until you can deliver the service to a high standard. Think about a balloon Dave, you keep blowing hot air into it when the rubber (infrastructure) is too thin and that balloon is gonna burst and do you understand what that leaves the millions of people with 1000s of USD in their inventories… NOTHING! Furthermore, if you check LL’s cleverly constructed TOS, you also see that you have no recourse for compensation of any kind: LL run a business with out responsibility or accountability to their customers. None of us what to see Second Life fail, particularly if we are invested business people and content creators who run paid accounts and hold Mainland land parcels, but LL needs to slow down, take stock, cease their endless expansion (as if that 19 million user accounts number actually meant something) and fix a currently dysfunctional service/product before they don’t have a product to sell. If that happens, I wonder if the suck-ups will still be making excuses?

]]> By: Trenton http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2993 Trenton Mon, 19 Jan 2009 23:53:48 +0000 http://evansavenue.wordpress.com/?p=257#comment-2993 Dave. Why are you here if this does not concern you ? you have posted here several times. perhaps YOU need to get outside and not worry about what WE choose to do .(just a thought)> Dave.
Why are you here if this does not concern you ?
you have posted here several times. perhaps YOU need to get outside and not worry about what WE choose to do .(just a thought)>

]]> By: selenalore http://evansavenue.wordpress.com/2009/01/18/linden-lab-this-has-gone-far-enough-fix-sl-now/#comment-2992 selenalore Mon, 19 Jan 2009 23:14:34 +0000 http://evansavenue.wordpress.com/?p=257#comment-2992 Dave I hate to tell you this, but Erbo and I both do get out of the house every day. We don't get on SL every day unless we need to do something of ut most importance. We usually only get on SL from about Friday to Sunday to work on SL and to host and dj events. I wouldn't have tried to login to SL today if I didn't have to post something, but have to. Anyways....we DO have a LIFE, and we DO have the right to express what we are thinking and feeling at this moment. Dave I hate to tell you this, but Erbo and I both do get out of the house every day. We don’t get on SL every day unless we need to do something of ut most importance. We usually only get on SL from about Friday to Sunday to work on SL and to host and dj events.

I wouldn’t have tried to login to SL today if I didn’t have to post something, but have to. Anyways….we DO have a LIFE, and we DO have the right to express what we are thinking and feeling at this moment.

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